The Customers section in the Auqli Seller Center allows sellers to manage and track their buyers efficiently. This feature provides insights into customer interactions, helping sellers improve engagement, retention, and sales.
What You Can Do in the Customers Section
The Customers section gives sellers access to important details about their buyers, including:
Customer Profiles – View order history and past interactions.
Purchase History – Track past transactions to understand buying patterns.
Customer Segments – Identify repeat buyers, high-value customers, and inactive users.
Customer Messages – Manage inquiries, complaints, and support requests directly from the dashboard.
Understanding Customer Profiles
Each customer profile provides a breakdown of their interactions with your store. This includes:
Order Summary – Total orders placed, pending transactions, and completed purchases.
Engagement Status – Whether the customer actively interacts with your store via messages or reviews.
How to Use the Customers Section Effectively
Track Customer Behavior – Monitor frequent buyers and target them for promotions.
Manage Support Requests – Respond quickly to inquiries and issues to improve customer satisfaction.
Segment Your Buyers – Identify which customers make repeat purchases and reward their loyalty.
Resolve Disputes Efficiently – Quickly access customer order history when handling returns or disputes.
Why Managing Customers is Important
The Customers section provides valuable insights into buyer behavior, allowing sellers to create better marketing strategies and improve customer retention. By staying engaged with your buyers, you can increase sales, build trust, and grow your business.
For further assistance, contact Auqli support at support@auqli.live or use the live chat feature.