he Returns Center in the Auqli Seller Center allows sellers to manage return requests and refunds efficiently. This section provides real-time updates on return statuses and helps sellers resolve issues with buyers in an organized way.
What You Can Do in the Returns Center
The Returns Center helps sellers:
View return requests – Access a list of all pending and completed returns.
Check return statuses – Track the progress of each return, from request submission to refund or replacement.
Resolve return issues – Communicate with buyers and provide resolutions.
Process refunds or replacements – Approve or reject return requests based on Auqli’s policies.
Return Statuses and What They Mean
Each return request has a status that indicates its progress:
Pending Seller Review – The return request is awaiting the seller’s decision.
Return Shipping Arranged – The buyer has been approved for a return, and shipping is being coordinated.
Refunded – The return request has been processed, and the buyer has been refunded.
Managing Returns Effectively
To handle returns smoothly, sellers should:
Review return requests promptly to avoid delays.
Communicate with buyers to resolve issues quickly.
Ensure return eligibility before approving or rejecting a request.
Monitor refund transactions to confirm that refunds are processed correctly.
Why the Returns Center is Important
Proper return management helps sellers maintain a positive reputation, improve customer trust, and reduce disputes. Handling returns efficiently ensures a smooth experience for both sellers and buyers.
For any return-related issues, sellers can contact support@auqli.live or use the live chat feature for assistance.