The Messages Section of the Auqli Seller is meant to allow for effortless communication between you and your customers. Whether responding to questions, providing product information, or being efficient with auto-responses, this area offers all the capabilities you need to communicate with shoppers.
Send direct messages to your Shoppers
You can quickly communicate with customers who have questions regarding your products or orders. Communicate with shoppers individually through the messaging option. Answer their queries, offer assistance, and resolve issues in a timely manner. Utilize messages to give updates on order status, shipping information, and tracking details directly to the customer. Personalize your messages to deliver a positive experience, assisting in building trust and loyalty with your customers.
Send specific products
When a customer asks about a product, you can immediately provide information to assist in their decision. Provide customers with detailed product descriptions, images, prices, and availability directly through the message. Send customers a direct link to the product page so that they can easily view and buy the product. If a customer is looking for a specific type of product, you can recommend similar or related products to maximize cross-selling opportunities.
Quick Replies
Save time and answer faster by creating Quick Replies for common customer questions or frequently asked questions. Have ready-to-use replies for questions regarding shipping times, return policies, or product availability. Instantly add a stored reply to your message with one click and be able to deliver prompt and consistent answers. Although the replies are pre-written, you can still customize them for each customer, so your responses sound more personalized.