At Auqli, we prioritize a seamless experience for both buyers and sellers. Whether you have a question, need assistance, or encounter an issue, our support team is ready to help. We offer multiple ways to get in touch, ensuring that you receive timely and effective assistance.
Support Channels Available
We provide several ways for users to reach our support team:
Email Support: Reach out to us at support@auqli.live for inquiries, technical issues, or general assistance.
Live Chat: Our live chat feature connects you with a support representative for quick help.
Help Center: Browse our comprehensive FAQs and guides for instant answers to common questions.
How to Report an Issue
If you experience a problem with your account, an order, or a live shopping event, follow these steps:
Check the Help Center – You may find a solution in our FAQs and guides.
Use Live Chat – Get real-time support for urgent concerns.
Email Support – If your issue requires further investigation, send us an email with detailed information, including your username and order details if applicable.
Response Time Expectations
Live chat: Immediate to a few minutes response time during support hours.
Email inquiries: Responses typically within 24 hours.
Complex issues: Some cases may require additional time for thorough resolution.
Our goal is to ensure that every user has a smooth and enjoyable experience on Auqli. If you need help at any time, don’t hesitate to reach out.
For assistance, contact us at support@auqli.live or via our live chat feature.